Last Updated: [2 AUG 2024]
1. Introduction
Fox and Soul ("we," "us," or "our") is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and store your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. What Information We Collect
We may collect the following types of personal information from you:
- Personal Details: Name, date of birth, gender, and contact details such as your email address, phone number, and postal address.
- Financial Information: Payment details such as credit card information.
- Usage Data: Information about how you use our website, products, and services, including your IP address, browser type, and browsing history.
- Communications: Records of your communications with us, including emails, messages, and customer support interactions.
3. How We Collect Your Information
We collect personal information directly from you when you:
- Register or create an account on our website.
- Place an order for our products or services.
- Subscribe to our newsletter or other communications.
- Participate in surveys, promotions, or competitions.
- Contact us for customer support.
We may also collect information automatically through your use of our website, such as cookies and tracking technologies.
4. How We Use Your Information
We use your personal information for the following purposes:
- To Provide Products and Services: To process your orders, manage your account, and deliver the products and services you request.
- To Communicate with You: To send you updates, promotional offers, and information about our products and services.
- To Improve Our Services: To analyze and improve our website, products, and customer experience.
- For Legal Compliance: To comply with legal obligations and resolve disputes.
5. Disclosure of Your Information
We may disclose your personal information to:
- Service Providers: Third-party companies that assist us with our business operations, such as payment processors, shipping providers, and marketing services.
- Legal Authorities: If required by law or to protect our legal rights, we may disclose your information to law enforcement or other government authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the new owner.
6. Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, modification, or disclosure. However, no data transmission over the internet is completely secure, and we cannot guarantee the security of your information.
7. Your Rights and Choices
You have the right to:
- Access Your Information: Request access to the personal information we hold about you.
- Correct Your Information: Request corrections to your personal information if it is inaccurate, incomplete, or outdated.
- Opt-Out: Unsubscribe from our marketing communications at any time by following the instructions in the communication or contacting us directly.
- Delete Your Information: Request the deletion of your personal information, subject to certain legal obligations.
8. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. You can control cookies through your browser settings, but please note that disabling cookies may affect the functionality of our website.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will notify you of any significant changes by posting the updated policy on our website.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Fox & Soul
foxandsoul.au@gmail.com